Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag your own experience with a crypto casino? We'd like to hear from you. This page explains how to reach the oneillproperties.com team and what we can (and can't) help with.
How to reach us
The quickest way to contact us is by email at [email protected]. We read every message and try to respond within a couple of business days, though it can take a little longer during busy periods. Please include as much detail as possible — the casino name, the page you're referring to, and a clear description of your question or issue — so we can look into it properly.
What we can help with
- Corrections or updates to information on any of our reviews or comparison pages
- Questions about how we assess and rank crypto casinos
- Feedback on your own experience with a site we've covered, positive or negative
- General enquiries about the site, its content, or how it's put together
What we can't help with
We're an independent review and comparison site, not a casino operator, payment processor, or regulator. That means we're not able to:
- Access, close, or verify your account at any casino
- Process, chase, or reverse deposits and withdrawals on your behalf
- Provide legal, tax, or financial advice — for questions about how gambling winnings or crypto gains are taxed, speak to a qualified professional
- Resolve billing disputes with a casino directly — these need to go through the operator's own support team
If your enquiry relates to a specific transaction, bonus, or account issue, the fastest resolution is usually through the customer support channel on the casino's own site.
Reviews, rankings, and independence
We compare crypto casinos on factors like coin support, game selection, licensing, payout speed, and how genuinely no-KYC a site is. Some of the operators listed on oneillproperties.com pay us a commission if you sign up through a link on our site, and we're upfront about that. It doesn't influence how a casino is scored or where it lands in our rankings — those decisions are based on our own research, not on who pays the most.
Responsible gambling
If you or someone you know is struggling with gambling, help is available. The National Problem Gambling Helpline can be reached at 1-800-GAMBLER. Keep in mind that offshore crypto casinos may not offer the same self-exclusion tools or player protections as state-regulated operators, so it's worth reviewing what safeguards a site actually provides before you play. Our Responsible Gambling page has more detail on the tools and support available. All content on this site is intended for adults of legal gambling age only, 18+ or 21+ depending on the site and your state's rules.
Before you get in touch
A few things are worth checking before you email us:
- Read the full write-up for the casino in question — bonus terms, wagering requirements, and state restrictions are usually covered there
- Check our Terms and Conditions if your question relates to how we operate or how our content should be used
- Have your question ready in a short, specific form — it helps us get back to you faster
You can also learn more about who's behind the site on our About Us page.